Pella Windows & Doors of Wisconsin Reviews
Customer Reviews
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Pella Review
Carla Felton
14:39 19 Sep 19
Terrible customer service. Had a patio door installed less than a year ago. Screen door was defective. Called and it was scheduled to be installed Sept. 5th. Showed up and the door wasn't stained. Waited a week heard nothing, called. Was told a message was left in the shop and they would call. Waited another week called again, was told same thing. Obvious there is a lack of communication in this company. Very disappointed.
Joshua Rademaker
23:48 13 Sep 19
Taylor did an amazing job in walking us through our options, installation, and pricing - we couldn't be happier! Our new fiberglass front door looks fantastic and we've already received numerous complements. The installation crew also went above and beyond. It was a bit beyond our budget but happy we went through Pella!
Stacy Sachs
13:58 08 Sep 19
I highly recommend. My salesman Ryan Pamperin was very knowledgeable about the doors I was looking at purchasing, it is why I chose to go with the style and quality of Pella doors. Scott and his crew did an excellent job of installing them. Very kind and professional. Did an excellent job of clean up after each door was installed. I definitely would recommend Pella Doors and Windows. I am very satisfied with my purchase.
Patti Dionne
16:44 18 Jun 19
Ryan was very knowledgeable about the product and we felt very comfortable with our purchase.
Richard Ostrowski
15:24 30 May 19
The delivery guy was great. However trying to contact these people about anything is horrendous. I should've known to look elsewhere when I had to ask them where my quote was long after the promised date of when I would receive it. Now I'm trying to get a hold of them to confirm install date but obviously on hold forever, tried leaving a voice mail but couldn't because it was full. I'm really starting to think I picked the wrong company for my windows. This is all before the windows are even installed. If the install goes flawless I'll revise but right now I'm regretting Gina Della and my Pella choice. 1st update, they show up to install windows but the stops 'whatever there are' were not delivered with the original order so guess what, they need to come back, meaning I need to another day off. PELLA of Wisconsin sucks. 2nd update. I have major buyers remorse with this company. Well part of the problems were Me not asking the right questions I also believe that this company misrepresented what I was actually getting. I ordered new sashes for my casement windows as a cost saving measure but I had no idea that all of the original hardware was going to be re used. Also part of the reason I wanted new windows was because many of the window cranks were sloppy and not obviously in good shape after 30 yours and I assumed that they would have been replaced with the new windows which of course they weren't. So now I have $10000 worth of windows and labor and still have some of the windows that I'm unable to open Even though part of the work order was the money and labor of them going to and making sure all the windows were functioning properly. At this point I'm so upset with this company and the final product that I received that I'm even disliking Wayne Larrabee. When they finally get the parts to install my last 2 deadlights they obviously will not be welcome back into my house to finish the last 12 window replacements I need. Installers Jerry and Matt however are very friendly and professional.
Genevieve Crow
21:57 23 Apr 19
Taylor is a fantastic sales guy! Very personable, knows his stuff, and made us feel comfortable through the whole process. He definitely went above and beyond to not only help us figure out exactly what our best options would be for our home, but helped us line it all up so we were spending just what we wanted to without going over budget (even helped us to finagle it so we could do more than we thought!). All around excellent experience with him! I'm really grateful we followed up by calling Pella after a disappointing experience in the showroom - the woman there was not knowledgable or helpful, and she did not follow through and pass along our information to the sales department. So 4 days later we chased them down...glad we got Taylor, he definitely changed our mind about the entire experience.
Barbara Franken
17:25 26 Mar 19
Excellent experience. Taylor McQuillin was an awesome person to work with. He went beyond the norm!!! Now I can’t wait for my windows to be installed. Thanks Taylor. Barbara Franken- De Pere WI
Gary Kowahl
18:57 25 Mar 19
does anyone get frost or condensation built up on their new windows. we were told we have too much humidity in the house when we have a brand new Lennox top of the line furnace with a humidity sensor that adjusts and our humidity rate was between 29 and 34 during this past winter. any feedback appreciated.
Michael Burg
18:27 25 Sep 18
Jake Nelson.
Jake arrived on time and introduced himself.
He took off his shoes at the door, very considerate.
He reviewed the request that I had sent in to make sure he understood the scope of the work.
Jake demonstrated the effectiveness of the low R glass with the heat lamp.
We went through each window replacement and he measured and recorded each. Jake was efficient and knowledgeable about getting the proper measurements.
He made suggestions and explained the types window options an costs.
The quote was completed and each line was explained to my satisfaction.
I signed the quote and set an installation date.
Jake was pleasant and professional.
Kay Nackers
16:33 16 Aug 18
I requested a quote to replace some windows. Upon arrival and during the appointment in our home, the sales team was extremely nice, courteous, educated on their various products and very patient with our questions. Even though we had heard and read the previous positive reviews, they were able to show us what great products they have. We decided to purchase through Pella and look forward to getting all our windows installed. Our sales rep Jake Nelson, did an excellent job of making us feel comfortable throughout the process thus far! I can’t wait to see the final products!
Lauren Zwick
23:26 13 May 18
David Urmanski stopped by to inspect my windows. He was the friendliest salesperson I’ve met! Extremely professional and courteous! I would highly recommend him and Pella for windows!
Kiel Nikolaus
20:38 13 May 18
If you're looking for a quality product with great service and support- look no further. When updating our home we worked with your sales guy Matt Gonwa; he was thorough, patient and knowledgeable. We were very impressed and have already recommended Pella (and Matt), to our family and friends. Thanks!
Samuel Thompson
18:14 07 May 18
Brian and Gina were friendly, approachable and knowledgeable. Their presentation was professional as well as informative. Pella windows seems to be a top of the line company with high quality installation and customer service.
Mary Ebben
18:05 27 Apr 18
Brady visited us today regarding a quote for window inserts. He was informative and courteous. No high pressure sales. We haven’t made a decision but feel he had given us the information we needed.
Suzanne Stoffregen
22:34 31 Mar 18
Brady was very informed on the products and prices. Was not high pressure selling. Customer service was excellent. Would definitely recommend them. Great products and showed you the window products and how the heat on single pane windows vs their windows. Great quality for the price. Overall very satisfied
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