The industry leading customer service wouldn’t be what it is today at Pella Windows & Doors of Wisconsin without customer experience manager Mandy Lutz.
For the last four and a half years, she has been the leader of the company’s customer service team, assisting with our valued customer’s window or door needs. Not only does she lead Pella’s service technicians who work throughout the entire state of Wisconsin, but she also manages our dedicated team of customer service coordinators that are based in our Green Bay, Wisconsin, location.
Prior to being promoted to Pella’s customer service manager position, Mandy was a customer service coordinator for just over nine years. She was responsible for handling customer service calls related to replacement windows, scheduling service visits for window repair or door repair and problem-solving any customer related issues.
Lutz is a longtime local resident who graduated from Pulaski High School and now lives in Green Bay, Wisconsin, with her husband and children. She has become one of the go-to managers at Pella Windows & Doors of Wisconsin, stepping up to take on any challenge that presents itself.
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