Job Archives
Job Summary This person will serve as the first point of contact for the Pella showroom customer. This position will be responsible for understanding the customer’s needs and wants and presenting respective solutions and a compelling case for customers to choose Pella. This person will also be responsible for entering and updating customer information in ACE/CRM system, providing a project quotation or cost detail and/or scheduling in-home appointments. This position will be an ambassador, guiding customers through a first-hand experience of our brand, products and digital tools. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Be responsible for the showroom condition, ensure cleanliness, […]
Job Summary The Service Technician is responsible for servicing our Pella products in customer homes and businesses while providing an exceptional customer experience. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Responsible for the recovery and service of any and all service related jobs. Provide material list with quantity and specified part for service schedulers to order parts. Take and document pictures of all service issues as needed. Work with schedulers and Service Manager on out of warranty services for labor rates and estimate of hours to complete. Follow processes and procedures, (ex. product discrepancies). Collaboratively work with both the Sales Team and […]
Job Summary The Service Technician is responsible for servicing our Pella products in customer homes and businesses while providing an exceptional customer experience. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Responsible for the recovery and service of any and all service related jobs. Provide material list with quantity and specified part for service schedulers to order parts. Take and document pictures of all service issues as needed. Work with schedulers and Service Manager on out of warranty services for labor rates and estimate of hours to complete. Follow processes and procedures, (ex. product discrepancies). Collaboratively work with both the Sales Team and […]
Job Summary This position is responsible for supporting all administrative functions for the Pella Trade Sales Divisions. Project Coordinators must be able to multi-task and keep projects organized in a fast paced environment. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Submit orders on a timely basis to meet customers’ needs or expectations using current lead times and Truck capacity. Order outside vendor products to align with customers’ needs. Verify order accuracy using order verification processes. Schedule orders based on customer needs or expectations, truck, shop, and pre-finish capacity. Communicate customer delivery dates or any issues which may affect customer’s completion of a […]
Job Summary This position will be the primary contact for all non-sales activities for our trade customers. This position will report directly to the Service Manager. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Will have direct communication with our trade customers. Will be responsible for coordinating all estimates, delivery, and service. Will keep customer updated in all phases of the project. This position will schedule and communicate any changes or adjustments to estimates, ordering, delivery, and service. This position will follow-up on any services Pella Windows & Doors of Wisconsin provide and assure customers expectations have been met. Education/Qualifications Experience with […]
Job Summary The Retail Project Manager provides assistance in all areas of service and installation as needed. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Assess and address any Recovery situations. Complete small installs that crew was unable to finish due to time restraints or weather. Finalize punch list items for customer completion. Schedule a minimum of 10 jobsite visits per week. Each visit will be documented via pictures of jobsite, and Job in Progress form will be filled out showing crew tendencies, and Pella Installation standards and processes are being followed. Work with Installation Manager on best practices for constant improvement of […]
Job Summary The Building Materials Sales Representative (Rep), is responsible for selling products to home builders, developers and remodelers. Building Materials Sales Reps build relationships with customers to proactively sell our products while providing exceptional customer service. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Activities (20%) Own the full sales process by: Pre-planning Assessing customer needs Demonstrating product application Seek and write production specification Estimating at the bidding stage Executing product sales and delivery Following up on product installation Ensuring customer satisfaction Gain new business through cold-calling, networking and referrals Utilize electronic systems and software to quote products and manage your business […]
Job Summary The On-Site Project Assistant aids in recovery and closeouts. The focus is support based to ensure the completion of trade projects. Essential Job Duties/Responsibilities Primary responsibility is to ensure trade project completions and maximize customer satisfaction. Activities 1. Work with all necessary parties to provide and coordinate recovery items. 2. Install accessories. 3. Jobsite walk throughs & finalize punch list. 4. Initial diagnostics and troubleshooting. 5. Assist in project safety and implement of Zero Injury Program. 6. Assist in the planning, coordinating and supervision of on-site functions including, but not limited to the following: scheduling, material control, procurement, safety and provide day to day support to installation manager as needed. 7. Assist in the coordination of subcontractors, labor […]
Job Summary The On-Site Project Assistant aids in recovery and closeouts. The focus is support based to ensure the completion of trade projects. Essential Job Duties/Responsibilities Primary responsibility is to ensure trade project completions and maximize customer satisfaction. Activities 1. Work with all necessary parties to provide and coordinate recovery items. 2. Install accessories. 3. Jobsite walk throughs & finalize punch list. 4. Initial diagnostics and troubleshooting. 5. Assist in project safety and implement of Zero Injury Program. 6. Assist in the planning, coordinating and supervision of on-site functions including, but not limited to the following: scheduling, material control, procurement, safety and provide day to day support to installation manager as needed. 7. Assist in the coordination of subcontractors, labor […]
Job Summary The Building Materials Sales Representative (Rep), is responsible for selling products to home builders, developers and remodelers. Building Materials Sales Reps build relationships with customers to proactively sell our products while providing exceptional customer service. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Activities (20%) Own the full sales process by: Pre-planning Assessing customer needs Demonstrating product application Seek and write production specification Estimating at the bidding stage Executing product sales and delivery Following up on product installation Ensuring customer satisfaction Gain new business through cold-calling, networking and referrals Utilize electronic systems and software to quote products and manage your business […]
Job Summary The Retail Sales Representative (Rep), is responsible for selling products to homeowners. Retail Sales Reps meet with customers in the showroom and in the home to proactively sell our products while providing exceptional customer service. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Activities (20%) Own the full sales process by: Pre-planning Assessing customer needs Demonstrating product application Executing project evaluation, measuring, and quote Executing product sales and delivery Following up on all stages of the sales process Writing Thank you and Congratulations cards Ensuring customer satisfaction Gain new business through networking, canvassing and referrals Utilize electronic systems and software to […]
Job Summary The Retail Sales Representative (Rep), is responsible for selling products to homeowners. Retail Sales Reps meet with customers in the showroom and in the home to proactively sell our products while providing exceptional customer service. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Activities (20%) Own the full sales process by: Pre-planning Assessing customer needs Demonstrating product application Executing project evaluation, measuring, and quote Executing product sales and delivery Following up on all stages of the sales process Writing Thank you and Congratulations cards Ensuring customer satisfaction Gain new business through networking, canvassing and referrals Utilize electronic systems and software to […]
