Job Archives
Job Summary The Service Technician Supervisor is responsible for overseeing the service technicians and servicing our Pella products in customer homes and businesses while providing an exceptional customer experience. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Activities (33.3%) Oversee service technicians in the field. Responsible for escalated service visits and calls. Field calls from internal customers regarding parts and repairs. Coach all new and current service technicians to ensure providing best customer service and following team expectations. Work with service technicians on additional parts needed for jobs to make sure orders are correct and accurate information is provided. Responsible for the recovery […]
Job Summary The Project Coordinator (PC) position is generally assign to a specific segment of business. The PC is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. Is responsible for ensuring that each detail in the customer’s order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. Works closely with sales teams, order fulfillment teams and 3rd party providers to achieve and provide excellent customer satisfaction. Must be able to work well in a team environment. Assigned tasks may vary based on business necessity. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement […]
Job Summary The Commercial Sales Manager is responsible for overseeing the Sales Representatives and support personnel that are accountable for planning, coordinating and executing the marketing and selling process of the company’s services in accordance with the company philosophy to maximize long term profitability. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Activities (20%) Oversee the organization of time and effort for effective coverage of territory for the sales team. Take each account into perspective in terms of present sales and future sales. Maintain a daily line of communication with the Commercial sales team on business taking place in each of their territories. Provide […]
Job Summary The Service Technician is responsible for servicing our Pella products in customer homes and businesses while providing an exceptional customer experience. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Responsible for the recovery and service of any and all service related jobs. Provide material list with quantity and specified part for service schedulers to order parts. Take and document pictures of all service issues as needed. Work with schedulers and Service Manager on out of warranty services for labor rates and estimate of hours to complete. Follow processes and procedures, (ex. product discrepancies). Collaboratively work with both the Sales Team and […]
Job Summary The Trade Sales Representative (Rep), is responsible for selling products to home builders, developers and remodelers. Building Materials Sales Reps build relationships with customers to proactively sell our products while providing exceptional customer service. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Activities (20%) Own the full sales process by: Pre-planning Assessing customer needs Demonstrating product application Seek and write production specification Estimating at the bidding stage Executing product sales and delivery Following up on product installation Ensuring customer satisfaction Gain new business through cold-calling, networking and referrals Utilize electronic systems and software to quote products and manage your business Results […]
Job Summary The Retail Sales Representative (Rep), is responsible for selling products to homeowners. Retail Sales Reps meet with customers in the showroom and in the home to proactively sell our products while providing exceptional customer service. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Activities (20%) Own the full sales process by: Pre-planning Assessing customer needs Demonstrating product application Executing project evaluation, measuring, and quote Executing product sales and delivery Following up on all stages of the sales process Writing Thank you and Congratulations cards Ensuring customer satisfaction Gain new business through networking, canvassing and referrals Utilize electronic systems and software to […]
Job Summary The delivery driver will transport product to the scheduled location. Upon arrival, they will unload the product by hand or with the use of equipment and complete the necessary paperwork. Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis. Activities (33.3%) 1. Operate company vehicles in a safe, efficient, legal manner at all times. 2. Load and unload product from the truck and within the warehouse. 3. Complete all paperwork in an accurate manner. 4. Maintain a valid CDL license. 5. Ensure full accountability for company vehicle, to include organization, cleanliness and potential maintenance concerns. 6. Maintain all required vehicle and driver records in […]
