The Retail Sales Representative (Rep), is responsible for selling products to homeowners. Retail Sales Reps meet with customers in the showroom and in the home to proactively sell our products while providing exceptional customer service.
Essential Job Duties/Responsibilities
Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis.
Activities (20%)
Own the full sales process by:
Pre-planning
Assessing customer needs
Demonstrating product application
Executing project evaluation, measuring, and quote
Executing product sales and delivery
Following up on all stages of the sales process
Writing Thank you and Congratulations cards
Ensuring customer satisfaction
Gain new business through networking, canvassing and referrals
Utilize electronic systems and software to quote products and manage your business
Results (60%)
Sales
Company-generated Closing Rate
YPO
Customer Service – Internal and External
CSR Score
Accuracy
Free Stuff Report
Individual Goal Achievement
Behaviors (20%)
Embraces our Vision and Expectations through personal demonstration within the company.
Positively represents the company to the customer by presenting a professional image and conducting business to the highest standards possible.
Holds self accountable to performance goals.
Considers the owners, employees and customers when making well-informed decisions.
Has a positive outlook and the passion to turn challenges into opportunities.
Maintains current knowledge of products and industry trends by attending seminars, member associations and reading industry information.
Delivers service to internal and external customers which consistently exceed expectations.
Consistently demonstrates the desired competencies related to the this position (stated below):
Competency Set
Relationship Building
Informal Communication Skills
Listening Skills
Growth Orientation
Energy
Initiative
Results Orientation
Risk Taking
Industry Knowledge
Education/Qualifications
Two – four years of outside sales experience preferred.
Experience with Microsoft Office (Excel, Word and Outlook) required.
Experience with in the window or construction industry preferred.
Job Summary Responsible for receiving, storing, and distributing material, tools, equipment, and products within establishments by performing the following duties.
Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis.
Activities (33.3%) 1. Unload and receive product in a safe, efficient, timely and accurate fashion. 2. Pick product for delivery and assembly. 3. Load delivery trucks. 4. Update the Warehouse Management System, utilizing the scanners, when product is moved, received, or loaded.
Results (33.3%) 1. Accuracy
2. Efficiency
3. Safety
4. Customer Service – Internal and External
5. Individual Goal Achievement
Behaviors (33.3%) 1. Embrace our Vision and Expectations through personal demonstration within the company. 2. Represent the company to the customer by presenting a professional image and conducting business to the highest standards possible. 3. Hold self accountable to performance goals. 4. Consider the owner, employees and customers when making well-informed decisions. 5. Have a positive outlook and the passion to turn challenges into opportunities. 6. Maintain current knowledge of products and industry trends by attending seminars, member associations and reading industry information. 7. Provide customer service to internal and external customers which consistently exceed expectations. 8. Consistently demonstrate the desired competencies related to the this position (stated below):
Competency Set 1. Team Player 2. Informal Communications 3. Organization & Planning 4. Adaptability 5. Energy 6. Positive Impact 7. Technical Expertise
Physical/Environmental Hazards: 1. Must be able to push/pull windows using a force of 45-250 lbs. 2. Must be able to push and pull 100-600 lbs. of force on a frequent basis. 3. Must be able to bend 50% of the workday to work on windows or pick up materials. 4. Must be able to stand & walk up to 99% of a normal workday.
