Job Summary

The Commercial Sales Manager is responsible for overseeing the Sales Representatives and support personnel that are accountable for planning, coordinating and executing the marketing and selling process of the company’s services in accordance with the company philosophy to maximize long term profitability.

Essential Job Duties/Responsibilities

Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis.

Activities (20%)

1. Oversee the organization of time and effort for effective coverage of territory for the sales team. Take each account into perspective in terms of present sales and future sales.
2. Maintain a daily line of communication with the Commercial sales team on business taking place in each of their territories. Provide coaching to assist with making decisions and acts independently and in conjunction with the sales reps on such matters as price quotations, customer specifications and delivery schedules.
3. Keep informed of competitor’s policies, products, organization and sales trends and devises means to combat them in his/her own area of responsibility.
4. Give proper attention to selling expense, staying within the established limitations.
5. Ensure proper credits and agreements are received and executed from Pella Corp.

Results (60%)

1. Sales

• Sales production, bookings

2. Financial

• Profitability

3. Individual/Team Goal Achievement

Behaviors (20%)

1. Embrace our Vision and Expectations through personal demonstration within the company.
2. Represent the company to the customer by presenting a professional image and conducting business to the highest standards possible.
3. Lead by example, hold self and team accountable to performance goals.
4. Motivate employees to achieve performance and recognize success.
5. Consider the owners, employees and customers when making well-informed decisions.
6. Have a positive outlook and the passion to turn challenges into opportunities.
7. Maintain current knowledge of industry trends by attending seminars, associations and reading industry news.
8. Provide customer service to internal and external customers which consistently exceed expectations.
9. Consistently demonstrate the desired competencies related to the this position (stated below):

Competency Set

1. Assertiveness
2. Active Communications
3. Coaching & Counseling
4. Team Management
5. Business Thinking
6. Problem Solving & Decision Making
7. High Standards
8. Results Orientation
9. Industry Knowledge

Education/Qualifications

1. A Bachelor’s Degree in Business, Marketing or a related field; 6-8 years of sales management experience; or equivalent combination of education and experience.
2. Proficient with Microsoft Office and CRM systems.
3. Construction knowledge.
4. Clean driving record.

Job Summary
The delivery driver will transport product to the scheduled location. Upon arrival, they will unload the product by hand or with the use of equipment and complete the necessary paperwork.

Essential Job Duties/Responsibilities
Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis.

Activities (33.3%)
1. Operate company vehicles in a safe, efficient, legal manner at all times.
2. Load and unload product from the truck and within the warehouse.
3. Complete all paperwork in an accurate manner.
4. Maintain a valid CDL license.
5. Ensure full accountability for company vehicle, to include organization, cleanliness and potential maintenance concerns.
6. Maintain all required vehicle and driver records in accordance with the law and company policy, including Driver’s Log and Trip Report.
7. Interact well with the entire team regarding schedules and parts.

Results (33.3%)
1. Customer Service – Internal and External
• Customer surveys, efficiency

2. Safety

3. Individual Goal Achievement

Behaviors (33.3%)
1. Embrace our Vision and Expectations through personal demonstration within the company.
2. Represent the company to the customer by presenting a professional image and conducting business to the highest standards possible.
3. Hold self-accountable to performance goals.
4. Consider the owner, employees and customers when making well-informed decisions.
5. Have a positive outlook and the passion to turn challenges into opportunities.
6. Maintain current knowledge of products and industry trends by attending seminars, member associations and reading industry information.
7. Provide customer service to internal and external customers which consistently exceed expectations.
8. Consistently demonstrate the desired competencies related to this position (stated below):

Competency Set
1. Customer Orientation
2. Team Player
3. Informal Communication
4. Problem Solving & Decision Making
5. Composure
6. Organizing & Planning
7. Energy
8. Integrity
9. Positive Impact

Education/Qualifications
1. Valid driver’s license, along with a CDL.
2. Forklift Certified required
3. Delivery experience preferred

Physical/Environmental Hazards:
1. Must be able to push/pull windows using a force of 45-250 lbs.
2. Must be able to lift and carry boxes weighing 35-75 lbs. up and down stairs and continuously as needed.
3. Must be able to push and pull 100-600 lbs. of force on a frequent basis.
4. Work well in a fast pace environment.

Job Summary
Responsible for receiving, storing, and distributing material, tools, equipment, and products within establishments by performing the following duties.

Essential Job Duties/Responsibilities
Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis.

Activities (33.3%)
1. Unload and receive product in a safe, efficient, timely and accurate fashion.
2. Pick product for delivery and assembly.
3. Load delivery trucks.
4. Update the Warehouse Management System, utilizing the scanners, when product is moved, received, or loaded.

Results (33.3%)
1. Accuracy

2. Efficiency

3. Safety

4. Customer Service – Internal and External

5. Individual Goal Achievement

Behaviors (33.3%)
1. Embrace our Vision and Expectations through personal demonstration within the company.
2. Represent the company to the customer by presenting a professional image and conducting business to the highest standards possible.
3. Hold self accountable to performance goals.
4. Consider the owner, employees and customers when making well-informed decisions.
5. Have a positive outlook and the passion to turn challenges into opportunities.
6. Maintain current knowledge of products and industry trends by attending seminars, member associations and reading industry information.
7. Provide customer service to internal and external customers which consistently exceed expectations.
8. Consistently demonstrate the desired competencies related to the this position (stated below):

Competency Set
1. Team Player
2. Informal Communications
3. Organization & Planning
4. Adaptability
5. Energy
6. Positive Impact
7. Technical Expertise

Education/Qualifications
1. Forklift certification required

Physical/Environmental Hazards:
1. Must be able to push/pull windows using a force of 45-250 lbs.
2. Must be able to push and pull 100-600 lbs. of force on a frequent basis.
3. Must be able to bend 50% of the workday to work on windows or pick up materials.
4. Must be able to stand & walk up to 99% of a normal workday.