The Retail Sales Representative (Rep), is responsible for selling products to homeowners. Retail Sales Reps meet with customers in the showroom and in the home to proactively sell our products while providing exceptional customer service.
Essential Job Duties/Responsibilities
Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis.
Activities (20%)
Own the full sales process by:
Pre-planning
Assessing customer needs
Demonstrating product application
Executing project evaluation, measuring, and quote
Executing product sales and delivery
Following up on all stages of the sales process
Writing Thank you and Congratulations cards
Ensuring customer satisfaction
Gain new business through networking, canvassing and referrals
Utilize electronic systems and software to quote products and manage your business
Results (60%)
Sales
Company-generated Closing Rate
YPO
Customer Service – Internal and External
CSR Score
Accuracy
Free Stuff Report
Individual Goal Achievement
Behaviors (20%)
Embraces our Vision and Expectations through personal demonstration within the company.
Positively represents the company to the customer by presenting a professional image and conducting business to the highest standards possible.
Holds self accountable to performance goals.
Considers the owners, employees and customers when making well-informed decisions.
Has a positive outlook and the passion to turn challenges into opportunities.
Maintains current knowledge of products and industry trends by attending seminars, member associations and reading industry information.
Delivers service to internal and external customers which consistently exceed expectations.
Consistently demonstrates the desired competencies related to the this position (stated below):
Competency Set
Relationship Building
Informal Communication Skills
Listening Skills
Growth Orientation
Energy
Initiative
Results Orientation
Risk Taking
Industry Knowledge
Education/Qualifications
Two – four years of outside sales experience preferred.
Experience with Microsoft Office (Excel, Word and Outlook) required.
Experience with in the window or construction industry preferred.
Job Summary The delivery driver will transport product to the scheduled location. Upon arrival, they will unload the product by hand or with the use of equipment and complete the necessary paperwork.
Essential Job Duties/Responsibilities Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis.
Activities (33.3%) 1. Operate company vehicles in a safe, efficient, legal manner at all times. 2. Load and unload product from the truck and within the warehouse. 3. Complete all paperwork in an accurate manner. 4. Maintain a valid CDL license. 5. Ensure full accountability for company vehicle, to include organization, cleanliness and potential maintenance concerns. 6. Maintain all required vehicle and driver records in accordance with the law and company policy, including Driver’s Log and Trip Report. 7. Interact well with the entire team regarding schedules and parts.
Results (33.3%) 1. Customer Service – Internal and External • Customer surveys, efficiency
2. Safety
3. Individual Goal Achievement
Behaviors (33.3%) 1. Embrace our Vision and Expectations through personal demonstration within the company. 2. Represent the company to the customer by presenting a professional image and conducting business to the highest standards possible. 3. Hold self-accountable to performance goals. 4. Consider the owner, employees and customers when making well-informed decisions. 5. Have a positive outlook and the passion to turn challenges into opportunities. 6. Maintain current knowledge of products and industry trends by attending seminars, member associations and reading industry information. 7. Provide customer service to internal and external customers which consistently exceed expectations. 8. Consistently demonstrate the desired competencies related to this position (stated below):
Competency Set 1. Customer Orientation 2. Team Player 3. Informal Communication 4. Problem Solving & Decision Making 5. Composure 6. Organizing & Planning 7. Energy 8. Integrity 9. Positive Impact
Education/Qualifications 1. Valid driver’s license, along with a CDL. 2. Forklift Certified required 3. Delivery experience preferred
Physical/Environmental Hazards: 1. Must be able to push/pull windows using a force of 45-250 lbs. 2. Must be able to lift and carry boxes weighing 35-75 lbs. up and down stairs and continuously as needed. 3. Must be able to push and pull 100-600 lbs. of force on a frequent basis. 4. Work well in a fast pace environment.
