Job Location: Green Bay

Project Coordinator – Retail

Job Summary

The Project Coordinator (PC) position is generally assign to a specific segment of business. The PC is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. Is responsible for ensuring that each detail in the customer’s order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. Works closely with sales teams, order fulfillment teams and 3rd party providers to achieve and provide excellent customer satisfaction. Must be able to work well in a team environment. Assigned tasks may vary based on business necessity.

 

Essential Job Duties/Responsibilities

Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis.

 

Activities (33.3%)

  • External and internal customer contact
  • Reviewing and booking orders from the sales team
  • Purchasing product from vendors and our corporate manufacturing facilities
  • Recording key dates and activities related to orders
  • Scheduling and releasing completed product
  • Scheduling of Value Add and Pre-finish
  • Coordinating delivery of customer orders
  • Collects customer payments following installation or delivery as needed
  • Managing recovery process for shortages and damaged product
  • Ordering parts and/or scheduling service appointments as needed
  • Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits
  • Resource for PQM IADM and product offering questions
  • May assist with physical inventory and help resolve inventory discrepancies
  • Promotes and facilitates continuous improvement activities in the department
  • Coordination and management of installation permits
  • Collecting and verifying Lead Safe Install paperwork when applicable
  • Scheduling installation of Pella products
  • Scheduling installation recovery appointments
  • Approving and processing payments for sub-contracted installation companies

 

Results (33.3%)

  1. Accuracy
  2. Efficiency
  3. Customer Service – Internal and External
  4. Individual Goal Achievement

 

Behaviors (33.3%)

  1. Embrace our Vision and Expectations through personal demonstration within the company.
  2. Represent the company to the customer by presenting a professional image and conducting business to the highest standards possible.
  3. Hold self accountable to performance goals.
  4. Consider the owners, employees and customers when making well-informed decisions.
  5. Has a positive outlook and the passion to turn challenges into opportunities.
  6. Maintain current knowledge of products and industry trends by attending seminars, member associations and reading industry information.
  7. Provide customer service to internal and external customers which consistently exceed expectations.
  8. Consistently demonstrate the desired competencies related to the this position (stated below):

 

Competency Set

  1. Team Player
  2. Active Communications
  3. Organization & Planning
  4. Problem Solving & Decision Making
  5. Composure
  6. Customer Orientation
  7. Adaptability
  8. Industry Knowledge

 

Education/Qualifications

  1. Experience with Microsoft Office (Excel, Word and Outlook) required.
  2. High School Diploma or GED required. AA or Technical degree preferred,
  3. 0-2 year’s customer service, or general business experience preferred.
  4. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
  5. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, PSI,OMS, etc.)

Commercial Sales Manager

Job Summary

The Commercial Sales Manager is responsible for overseeing the Sales Representatives and support personnel that are accountable for planning, coordinating and executing the marketing and selling process of the company’s services in accordance with the company philosophy to maximize long term profitability.

Essential Job Duties/Responsibilities

Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis.

 

Activities (20%)

  1. Oversee the organization of time and effort for effective coverage of territory for the sales team. Take each account into perspective in terms of present sales and future sales.
  2. Maintain a daily line of communication with the Commercial sales team on business taking place in each of their territories. Provide coaching to assist with making decisions and acts independently and in conjunction with the sales reps on such matters as price quotations, customer specifications and delivery schedules.
  3. Keep informed of competitor’s policies, products, organization and sales trends and devises means to combat them in his/her own area of responsibility.
  4. Give proper attention to selling expense, staying within the established limitations.
  5. Ensure proper credits and agreements are received and executed from Pella Corp.

 

Results (60%)

  1. Sales
  • Sales production, bookings
  1. Financial
  • Profitability
  1. Individual/Team Goal Achievement

 

Behaviors (20%)

  1. Embrace our Vision and Expectations through personal demonstration within the company.
  2. Represent the company to the customer by presenting a professional image and conducting business to the highest standards possible.
  3. Lead by example, hold self and team accountable to performance goals.
  4. Motivate employees to achieve performance and recognize success.
  5. Consider the owners, employees and customers when making well-informed decisions.
  6. Have a positive outlook and the passion to turn challenges into opportunities.
  7. Maintain current knowledge of industry trends by attending seminars, associations and reading industry news.
  8. Provide customer service to internal and external customers which consistently exceed expectations.
  9. Consistently demonstrate the desired competencies related to the this position (stated below):

 

Competency Set

  1. Assertiveness
  2. Active Communications
  3. Coaching & Counseling
  4. Team Management
  5. Business Thinking
  6. Problem Solving & Decision Making
  7. High Standards
  8. Results Orientation
  9. Industry Knowledge

 

Education/Qualifications

  1. A Bachelor’s Degree in Business, Marketing or a related field; 6-8 years of sales management experience; or equivalent combination of education and experience.
  2. Proficient with Microsoft Office and CRM systems.
  3. Construction knowledge.
  4. Clean driving record.

Retail Sales Rep

Job Summary

The Retail Sales Representative (Rep), is responsible for selling products to homeowners. Retail Sales Reps meet with customers in the showroom and in the home to proactively sell our products while providing exceptional customer service.

 

Essential Job Duties/Responsibilities

Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis.

 

Activities (20%)

  1. Own the full sales process by:
    1. Pre-planning
    2. Assessing customer needs
    3. Demonstrating product application
    4. Executing project evaluation, measuring, and quote
    5. Executing product sales and delivery
    6. Following up on all stages of the sales process
    7. Writing Thank you and Congratulations cards
    8. Ensuring customer satisfaction
  2. Gain new business through networking, canvassing and referrals
  3. Utilize electronic systems and software to quote products and manage your business

Results (60%)

  1. Sales
  • Company-generated Closing Rate
  • YPO
  1. Customer Service – Internal and External
  • CSR Score
  1. Accuracy
  • Free Stuff Report
  1. Individual Goal Achievement

 

Behaviors (20%)

  1. Embraces our Vision and Expectations through personal demonstration within the company.
  2. Positively represents the company to the customer by presenting a professional image and conducting business to the highest standards possible.
  3. Holds self accountable to performance goals.
  4. Considers the owners, employees and customers when making well-informed decisions.
  5. Has a positive outlook and the passion to turn challenges into opportunities.
  6. Maintains current knowledge of products and industry trends by attending seminars, member associations and reading industry information.
  7. Delivers service to internal and external customers which consistently exceed expectations.
  8. Consistently demonstrates the desired competencies related to the this position (stated below):

 

Competency Set

  1. Relationship Building
  2. Informal Communication Skills
  3. Listening Skills
  4. Growth Orientation
  5. Energy
  6. Initiative
  7. Results Orientation
  8. Risk Taking
  9. Industry Knowledge

 

Education/Qualifications

  1. Two – four years of outside sales experience preferred.
  2. Experience with Microsoft Office (Excel, Word and Outlook) required.
  3. Experience with in the window or construction industry preferred.

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