Pella Windows and Doors of Wisconsin Blog

Job Summary
Responsible for receiving, storing, and distributing material, tools, equipment, and products within establishments by performing the following duties.

Essential Job Duties/Responsibilities
Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis.

Activities (33.3%)
1. Unload and receive product in a safe, efficient, timely and accurate fashion.
2. Pick product for delivery and assembly.
3. Load delivery trucks.
4. Update the Warehouse Management System, utilizing the scanners, when product is moved, received, or loaded.

Results (33.3%)
1. Accuracy

2. Efficiency

3. Safety

4. Customer Service – Internal and External

5. Individual Goal Achievement

Behaviors (33.3%)
1. Embrace our Vision and Expectations through personal demonstration within the company.
2. Represent the company to the customer by presenting a professional image and conducting business to the highest standards possible.
3. Hold self accountable to performance goals.
4. Consider the owner, employees and customers when making well-informed decisions.
5. Have a positive outlook and the passion to turn challenges into opportunities.
6. Maintain current knowledge of products and industry trends by attending seminars, member associations and reading industry information.
7. Provide customer service to internal and external customers which consistently exceed expectations.
8. Consistently demonstrate the desired competencies related to the this position (stated below):

Competency Set
1. Team Player
2. Informal Communications
3. Organization & Planning
4. Adaptability
5. Energy
6. Positive Impact
7. Technical Expertise

Education/Qualifications
1. Forklift certification required

Physical/Environmental Hazards:
1. Must be able to push/pull windows using a force of 45-250 lbs.
2. Must be able to push and pull 100-600 lbs. of force on a frequent basis.
3. Must be able to bend 50% of the workday to work on windows or pick up materials.
4. Must be able to stand & walk up to 99% of a normal workday.

Job Summary
The On-Site Project Assistant aids in recovery and closeouts. The focus is support based to ensure the completion of trade projects.

Essential Job Duties/Responsibilities
Primary responsibility is to ensure trade project completions and maximize customer satisfaction.

Activities
1. Work with all necessary parties to provide and coordinate recovery items.
2. Install accessories.
3. Jobsite walk throughs & finalize punch list.
4. Initial diagnostics and troubleshooting.
5. Assist in project safety and implement of Zero Injury Program.
6. Assist in the planning, coordinating and supervision of on-site functions including, but not limited to the following: scheduling, material control, procurement, safety and provide day to day support to installation manager as needed.
7. Assist in the coordination of subcontractors, labor relations, and customer interface.
8. Attend project meetings as directed by project manager. Assure that minutes and notes are maintained distributed and backed- up of all meetings on-site with owner, other contractors, subcontractors, etc.
9. Make emergency material runs to Pella Windows & Doors of Wisconsin vendors and delivering any material to jobsites as needed.
10. Perform additional duties per supervisor’s direction.

Results
1. Correct and Complete Closeout.
2. Scheduling & Execution.
3. Communication/Coordination with customers, crews, and all departments.
4. Individual Goal Achievement.
Behaviors
1. Embrace our Vision and Expectations through personal demonstration within the company.
2. Represent the company to the customer by presenting a professional image and conducting business to the highest standards possible.
3. Hold self-accountable to performance expectations.
4. Consider the owner, employees and customers when making well-informed decisions.
5. Have a positive outlook and the passion to turn challenges into opportunities.
6. Maintain current knowledge of products and industry trends.
7. Provide customer service to internal and external customers which consistently exceed expectations.
8. Dress with company logo apparel for easy identification.
9. Consistently demonstrate the desired competencies related to this position (stated below):

Competency Set
1. Team Player
2. Active Communications
3. Organization & Planning
4. Problem Solving & Decision Making
5. Composure
6. Customer Orientation
7. Adaptability/Flexibility
8. Industry & Product Knowledge

Education/Qualifications
1. Effective written and verbal communication skills.
2. Experience with Microsoft Office (Excel, Word and Outlook) required.
3. Valid driver’s license.
4. Previous field construction experience preferred.
5. Ability to be an effective team member and handle projects responsibly.

Physical Requirements
6. Must be able to push/pull windows using a force of 45-250 lbs.
7. Must be able to bend 50% of the workday to work on windows or pick up materials.
8. Must be able to stand & walk up to 70% of a normal workday.

Job Summary

The Retail Sales Representative (Rep), is responsible for selling products to homeowners. Retail Sales Reps meet with customers in the showroom and in the home to proactively sell our products while providing exceptional customer service.

Essential Job Duties/Responsibilities

Responsible for the execution of activities, achievement of results and display of behaviors within the role on an ongoing basis.

Activities (20%)

1. Own the full sales process by:
   1. Pre-planning
   2. Assessing customer needs
   3. Demonstrating product application
   4. Executing project evaluation, measuring, and quote
   5. Executing product sales and delivery
   6. Following up on all stages of the sales process
   7. Writing Thank you and Congratulations cards
   8. Ensuring customer satisfaction
2. Gain new business through networking, canvassing and referrals
3. Utilize electronic systems and software to quote products and manage your business

Results (60%)

1. Sales

• Company-generated Closing Rate
• YPO

2. Customer Service – Internal and External

• CSR Score

3. Accuracy

• Free Stuff Report

4. Individual Goal Achievement

Behaviors (20%)

1. Embraces our Vision and Expectations through personal demonstration within the company.
2. Positively represents the company to the customer by presenting a professional image and conducting business to the highest standards possible.
3. Holds self accountable to performance goals.
4. Considers the owners, employees and customers when making well-informed decisions.
5. Has a positive outlook and the passion to turn challenges into opportunities.
6. Maintains current knowledge of products and industry trends by attending seminars, member associations and reading industry information.
7. Delivers service to internal and external customers which consistently exceed expectations.
8. Consistently demonstrates the desired competencies related to the this position (stated below):

Competency Set

1. Relationship Building
2. Informal Communication Skills
3. Listening Skills
4. Growth Orientation
5. Energy
6. Initiative
7. Results Orientation
8. Risk Taking
9. Industry Knowledge

Education/Qualifications

1. Two – four years of outside sales experience preferred.
2. Experience with Microsoft Office (Excel, Word and Outlook) required.
3. Experience with in the window or construction industry preferred.