The warehouse at Pella Windows & Doors of Wisconsin recently participated in a Kaizen initiative to improve current facility practices for organization and damage prevention. Kaizen, which means making something better in Japanese, is a continuous improvement program for all company processes.
Earlier this year, Pella corporate facilitated the Kaizen event here in Green Bay, WI. The weeklong event was created to reduce product damage throughout the company, from shipping the products directly from Pella, Iowa, to facilities in Wisconsin, and later to the customer. Although Pella currently operates with low damage rates, there are continuous efforts to improve overall customer satisfaction to lessen potential dissatisfiers. For this improvement effort, a four-person crew was tasked with making the changes in the warehouse over a span of only one month.
The Kaizen crew first analyzed how they were receiving parts in Green Bay from corporate to determine where the damage was occurring, whether it was due to the packaging, caused in transit, or by storage practices at the facility. The packaging made it difficult to detect minor damage until the products were unpackaged at the customer project site, proving problematic for installation schedules and timelines. At the Green Bay facility, the task team reviewed how products were handled and stored once delivered, and Pella corporate explored options for improving their packaging. The result was the development of a new racking system to store and protect products. Dedicated areas were created to store specific products in select bins with dividers to prevent the windows and doors from tipping, slipping, or being stacked on one another.
Since implementing the new practices, a Kaizen 30-60-90-120 day follow up procedure was set into place to review and analyze the changes made, ensuring that progress was made. Overall, the desired results were achieved for continuous improvement, and the new methods added an extra level of structure and confidence to daily tasks at the Green Bay facility.
At Pella Windows & Doors of Wisconsin we have a commitment to continuous improvement, to Kaizen, and to providing the best products and services for our customers.
We didn’t think it was possible, but 2017 was one of the best years yet at Pella Windows & Doors of Wisconsin!
There were a record breaking sales across our business segments, community events and causes that we were proud to be a part of, and breathtaking projects that we had the privilege to work on.
In short, 2017 was awesome, which is why we want to take a moment to reminisce about the year and also showcase how you, our customers and partners, helped make it such a successful one.
Expansion Was The Name Of The Game
One of our goals at Pella Windows & Doors of Wisconsin is to serve our customers to the best of our ability and that’s why we expanded our staff quite a bit in 2017.
We hired new sales representatives for our trade, retail, and commercial business segments; added project coordinators, experienced managers and administrative staff; expanded the operations team; and created new positions to better support and develop our team members.
The expansion doesn’t end there either since we’re currently looking for additional members to join our team. If you’re interested, make your way to our careers page to find out how to apply.
Giving Back To The Community Was Important
Just like in 2016, we made it a point to support local charities and organizations.
Whether we raised money for the cause or participated in events like walks, runs, or bowling, everyone at our company did their part in answering the call to give back. Some of the local charities, organizations, and events we supported included:
We had the pleasure to be a part of so many stunning retail, commercial, and trade window and door projects in 2017.
On the retail side of our business, we helped thousands of customers revamp the look of their homes through the installation of replacement windows, entryway doors, patio doors, and the combination of any of these.
One of our favorite retail projects took place in Hubertus, WI where the homeowner completey updated their over 20-year-old home. Here are before and after photo:
On the commercial side of our business, we were involved in multiple projects throughout Wisconsin, ranging from multi-use buildings to apartments, assisted living homes, schools, hotels, college residential dorms, restaurants, and many others.
Then finally on the trade side of our business, we worked with several builders in Wisconsin and Michigan on both new construction builds and replacement jobs.
Our trade sales reps work side by side with the builder, homeowner, and designer during the planning stages of a home to ensure that the right window is being selected to match the goals of the home’s design. Plus, our trade sales reps assist the builders with anything else they may need, including answering installation questions, solving any problems or concerns that may arise, and just being available whenever a builder may need them.
In addition to the above projects that were some of our favorites, we also had a Pella 2017 Year in Review Project Contest where you, our readers, submitted their entries for a chance to win a gift card and a signed mini helmet.
We want to thank everyone who submitted your entries and we’re happy to say that the winner of the contest was DuWayne Hameister from Hameister Architects, Inc. who submitted the below photo of a remodeled Fawn Lake Home:
The Pella Windows & Doors of Wisconsin’s team’s hard work and dedication throughout 2017 led to multiple company and individual awards.
One of those awards was being nominated as a 2017 Finalist for the Best of the Bay Reader’s Choice Awards. This contest was run by the Green Bay Press-Gazette and we were honored to receive this nomination. We also were recognized by the Brown County Home Builders Association for our 40 years of commitment to the association.
Employees at Pella Windows & Doors who won individual awards included 2017 Pella President Award Winners Bryan Lampereur (Trade Sales Rep), Mike Goessl (Trade Sales Rep), Ross Sobacki (Retail Sales Rep), Sean Parrish (Commercial Sales Rep), and John Ryun (Architect Consultant). Commercial Sales Rep (Kellen Anderson) was selected as the 2017 Commercial Sales Rep Rookie of the year.
We Had Fun
The term work hard, play hard applies to the crew at Pella Windows & Doors of Wisconsin. The culture of our company is all about taking our jobs very seriously, yet at the same time, we have plenty of fun doing it.
On top of that, we had some good times at different company events. Like, when we got together to play kickball after hours or how we tailgated at our Football Tailgate yard before each football home game in Green Bay, WI. There were also plenty of food days and potlucks, jean days to support our favorite sports teams, and our annual white elephant gift exchange during the Christmas holiday.
To learn more about our company and what we do, visit our team webpage.
We Can’t Wait For 2018
All in all, we had a great year in 2017 and we can’t wait for 2018.
Make sure to check our website often to see new projects, blog posts, and updates about our product offerings. Things can change sometimes in an instant and we want to keep you in the know.
About The Author
As the Marketing Coordinator at Pella Windows & Doors of Wisconsin, Carla Lee’s main goal is to share the Pella story.
On a daily basis, Carla works on various marketing and advertising projects that communicate how our company continually strives to make a positive difference in our customers’ lives. We do this by delivering innovative products and services, which bring comfort, pride and peace of mind. What we do is more than just about the products we create, it’s about serving our customers to the best of our ability.
Carla has diverse marketing background that includes working for both non-profit organizations and for-profit companies. In 2016, she earned her MBA from Concordia University and prior to working at Pella, she was a content manager in the Ecommerce Industry. When she’s not working, you can find her hanging out at home with her husband and son, building snowmen in the backyard!
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Purchasing new windows or doors from Pella ensures that you’ll receive exceptional craftsmanship at a fair price. You’re also guaranteed outstanding service from a team dedicated to making your vision for your home a reality.